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Service

Dynamics 365 for

Service

Consistent User Experience

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

 

Work Easier

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

 

Adapt Faster

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

 

Support you can count on

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.

Empower Your Customers

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

Unified Support

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.